Shipping and Returns
Changing or cancelling an order
If you would like to amend an order, please email firstname.lastname@example.org and we will try to help. If your order has already been processed, then unfortunately changes cannot be made. If you wish to purchase another item, you will need to place a new order and pay the relevant delivery costs.
Free UK shipping.
We ship Monday to Friday and standard UK shipping takes 3-5 working days from the shipment date. We will be in touch when your order is on its way.
We also ship worldwide with the cost priced on a weight basis as follows:
0.1 - 1.5 kg: £15
1.6 - 4.5 kg: £25
4.6 - 7.5 kg: £40
Please be aware that the buyer is responsible for any local custom charges, handling fees, duties or taxes.
Returns and Exchanges
We hope you love your purchase but we understand if it's not quite what you're after. If for any reason you are not completely happy with an item, you may return it to us for full exchange or a full refund minus any shipping costs.
Returns must be delivered to us within 14 days of the date that you received the item.
Return shipping costs are the responsibility of the buyer and goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for a refund.
We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend using a trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of postage. Please allow 1 week for your refund to be processed.
To make a return, please email email@example.com to request a refund. Please include the order number and item(s) you wish to return or exchange.